FAQs
What types of products do you offer?
Kosmo Home specializes in a curated selection of stylish and functional home decor items. Our offerings include unique products such as hand-woven wall baskets and decorative bathroom rugs, all designed to enhance the aesthetic of your living space.
Are your products eco-friendly?
Yes, we prioritize sustainability in our product selection. Many of our items, such as the wheat straw toothbrush box holder, are designed with eco-friendly materials, allowing you to beautify your home while being environmentally conscious.
What is your return policy?
We have a 30-day return policy. Items must be in their original condition, unworn or unused, with tags and in the original packaging. To initiate a return, please contact us at daisywrites98@gmail.com.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Can I exchange an item?
The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.
Do you accept international orders?
Yes, we do accept international orders. Please be aware that shipping times and costs may vary based on the destination. Additionally, customs duties and taxes may apply depending on your country's regulations.
What should I do if my item arrives damaged?
If you receive a damaged or defective item, please inspect your order immediately and contact us at daisywrites98@gmail.com so we can address the issue promptly.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.